Frequently Asked Questions

What makes 7th Heaven marshmallows different?

Our marshmallows are handcrafted in small batches and we offer gourmet flavours.

Why do handmade marshmallows taste different from store-bought ones?

Factory marshmallows are often lighter and more uniform. Ours are denser, softer, and packed with real flavour because they are made in small batches with care and better ingredients.

Are your marshmallows suitable for vegetarians/vegans?

Unfortunately no, We use beef gelatin.

Are your marshmallows gluten or certain allergen free?

We have marshmallows that are Gluten free and some certain allergen free. However, Our marshmallows are made in a shared kitchen where common allergens are present. While we take care with cleaning and preparation, we cannot guarantee that our products are free from traces of allergens such as gluten, nuts, dairy, or soy etc.

How long do the marshmallows last?

Our handmade marshmallows stay fresh for approximately 2–3 weeks when stored correctly. Due to their high sugar content, our handmade marshmallows do not spoil in the conventional sense. Over time, however, they may gradually lose their soft, fresh texture and can become drier, firmer, or slightly grainy as the sugar crystallises.

They remain safe and suitable for consumption. If the texture has changed, they are still excellent for baking, melting into hot drinks, or toasting for s’mores.

How should I store them?

Keep them in an airtight container at room temperature, away from direct sunlight and heat. Avoid the fridge, as moisture can affect the texture.

Can I order custom flavours or colours?

We love creating special flavours and colours for events, gifts, and celebrations. Feel free to contact us to discuss your ideas. 

Do you offer wholesale?

Yes, we offer wholesale options. Please feel free to contact us to discuss your requirements.

Contact Us

Still have questions? Get in touch with us and we'll be happy to help.